10 Banks with the worst customer service in Nigeria (2024)

The Nigerian banking industry plays a crucial role in the economy, and customer service is an essential aspect of the banking experience. Unfortunately, some banks in Nigeria have been criticized for providing poor customer service, which can negatively impact the customer’s experience. 

This article will shed light on the 10 banks with the worst customer service in Nigeria, based on social media complaints, as it can be a significant signal of the level of customer satisfaction. The article also aims to bring awareness to the issue and encourage banks to improve their customer service to provide a better banking experience.

Bank with the worst customer service in Nigeria

Rank	Bank
1.	Zenith Bank
2.	Guarantee Trust Bank
3.	First City Monument Bank
4.	United Bank for Africa
5.	Access Bank
6.	Fidelity Bank
7.	Union Bank
8.	Sterling Bank
9.	Unity Bank
10.	Wema Bank

1. Zenith Bank

Zenith Bank is one of the largest banks in Nigeria, but it has faced criticism for its poor customer service. Customers have taken to social media to voice their complaints about long wait times on customer service lines, slow resolution of issues, unnecessary customer charges and debits made, and poor account management, the inability to get cash from their Automated teller machine, amongst many others.

Most of these complaints have been aired online on Social media platforms by the aggravated customers. This complaint can be a signal of the poor level of customer satisfaction with the bank’s services, and in the case of Zenith Bank, the complaints indicate that customers are not happy with the level of customer service they receive.

2. Guaranty Trust Bank (GTB)

GTB is another prominent bank in Nigeria that has faced criticism for poor customer service. Customers have reported issues with the bank’s online banking platform, including long wait times on customer service lines, slow resolution of complaints, and poor account management.

Social media complaints about GTB’s customer service can be a signal of the bank’s performance in this area and an indication that customers are not satisfied with the services provided.

3. First City Monument Bank (FCMB)

FCMB is another bank that has faced criticism for poor customer service. Customers have taken to social media to voice their complaints about issues with account management, slow resolution of complaints, and a lack of transparency in the bank’s operations. Few complaints about excess charges levied on customers, and a lot more.

The social media complaints about FCMB’s customer service can be seen as a signal of the bank’s performance in this area and an indication that customers are not satisfied with the services provided.

4. United Bank of Africa (UBA)

UBA is another bank in Nigeria that has faced criticism for poor customer service. Customers have taken to social media to voice their complaints about issues with account management, long wait times on customer service lines, and a lack of transparency in the bank’s operations, nonfunctional ATMs leading to an inability to get access to cash by customers.

Social media complaints about UBA’s customer service can be a signal of the bank’s performance in this area and an indication that customers are not satisfied with the services provided.

5. Access Bank

Access Bank is one of the largest banks in Nigeria and is known for its wide range of financial products and services. However, the bank has faced criticism for poor customer service. Customers have also reported long wait times on customer service lines, slow resolution of complaints, and a lack of transparency in the bank’s operations as these tend to be a major trend in most of the banks mentioned in this article.

Social media complaints about Access Bank’s customer service can be a signal of the bank’s performance in this area and an indication that customers are not satisfied with the services provided.

6. Fidelity Bank

Fidelity Bank is another bank in Nigeria that has faced criticism for poor customer service. Customers have taken to social media to voice their complaints about issues with account management, long wait times on customer service lines, and poor resolution of complaints.

As some will openly refer to the bank’s infidelity to her Customers. Social media complaints about Fidelity Bank’s customer service can be a signal of the bank’s performance in this area and an indication that customers are not satisfied with the services provided.

7. Union Bank

Union Bank is one of the oldest banks in Nigeria and has a long history of providing financial services to its customers. However, the bank has faced criticism for poor customer service. Customers have taken to social media to voice their complaints about issues with account management, long wait times on customer service lines, and slow resolution of complaints.

Social media complaints about Union Bank’s customer service can be a signal of the bank’s performance in this area and an indication that customers are not satisfied with the services provided.

8. Sterling Bank

Sterling Bank is another bank in Nigeria that has faced criticism for poor customer service. Customers have reported long wait times on customer service lines, slow resolution of complaints, and poor account management.

Social media complaints about Sterling Bank’s customer service can be a signal of the bank’s performance in this area and an indication that customers are not satisfied with the services provided.

9. Unity Bank

Unity Bank is another bank in Nigeria that has faced criticism for poor customer service. Customers have reported issues with account management, long wait times on customer service lines, and slow resolution of complaints.

Social media complaints about Unity Bank’s customer service can be a signal of the bank’s performance in this area and an indication that customers are not satisfied with the services provided.

10. Wema Bank

Wema Bank is another bank in Nigeria that has faced criticism for poor customer service. Customers have taken to social media to voice their complaints about issues with account management, long wait times on customer service lines, and slow resolution of complaints.

Social media complaints about Wema Bank’s customer service can be a signal of the bank’s performance in this area and an indication that customers are not satisfied with the services provided.

Conclusion

social media complaints can be a signal of the level of customer satisfaction with a bank’s customer service. For the banks listed above, the complaints indicate that customers are not happy with the level of service they receive, and the banks need to take steps to improve their customer service. Banks can do this by investing in training their customer service staff, implementing systems to better manage customer complaints and increasing transparency in their operations. 

By providing quality customer service, banks can build trust with their customers and ensure customer satisfaction and loyalty. In addition, banks can use social media to their advantage by monitoring complaints and using feedback to improve their services. By engaging with customers on social media and addressing their complaints in a timely and transparent manner, banks can show their commitment to providing quality customer service and improve their reputation.